StreamDeck not working
StreamDeck not working
System Information
SoundFlow 5.3.0
OS: darwin 22.1.0
ProductName: macOS
ProductVersion: 13.0.1
BuildVersion: 22A400
Steps to Reproduce
- Tried reinstalling, uninstalling the program, Pro Tools Package won't install it says it already exists. No soundflow icon showing up on stream deck. tried plugging straight in rather than through a USB Hub
Expected Result
soundflwo to show up on screen
Actual Result
Workaround
Other Notes
Links
User UID: 75lOwNFDAoXEKoOdwpcC56kXrlp2
Feedback Key: sffeedback:75lOwNFDAoXEKoOdwpcC56kXrlp2:-NOfXQDk4Np2qfjzSaZ1
Christian Scheuer @chrscheuer2023-02-20 06:01:52.477ZHi Ethan,
It looks like something went wrong somewhere or that your Quick Start guide didn't complete originally, or that you originally set up SoundFlow on a different computer.
You can make sure SoundFlow uses its direct integration with Stream Deck in a different way - click the SF icon up by the clock, then choose Set up Stream Deck, and then choose Use SoundFlow's direct integration.
This should get you going again.- EIn reply toEthan_Lessiter⬆:Ethan Lessiter @Ethan_Lessiter
Hi Team,
Have tried that, please see video here:
https://lfmgroup.digitalpigeon.com/msg/huqyILJMEe2HAwLnzJ3SSw/d_v3Z8y4Iv4L0LG40vdwCAThanks
- Ethan
Christian Scheuer @chrscheuer2023-02-22 06:49:35.643ZAh, thank you for the video. The Stream Deck is indeed configured correctly in this screenshot (which it wasn't when you sent the original report).
The next issue you're encountering here appears to be installing the official Pro Tools package. When I look in your account now, the package appears to be installed and everything correctly set up. Note that this package is usually installed by the Quick Start guide.
If you're still seeing issues, I think a reset of your account so you can follow our normal onboarding process is probably the best way forward.
- EEthan Lessiter @Ethan_Lessiter
Yes please go ahead and reset the account
- Christian Scheuer @chrscheuer2023-02-22 13:45:29.098Z
Hi Ethan,
I've just reset your account.
To continue with next steps, I'd recommend starting by running this in Terminal. This will close/quit SoundFlow and remove its settings:
pkill -9 SoundFlow rm -rf ~/Library/Application\ Support/SoundFlow/v2After having done that, I'd recommend running the most recent installer (5.3.0) and then follow this video's instructions:
https://soundflow.org/docs/getting-started/install-soundflowIf anything doesn't work as expected, please let us know where you get stuck.
- EEthan Lessiter @Ethan_Lessiter
Hi Team,
Have done this now but still happening unfortunately.
Any other ideas?
- Christian Scheuer @chrscheuer2023-02-23 07:55:19.781Z
Hi Ethan,
Where did you get stuck? Did you follow the onboarding video I shared? At which exact moment did something start behaving differently?
- EEthan Lessiter @Ethan_Lessiter
Hi Team,
Ran through it again while video recording. Here is the latest:
https://capture.dropbox.com/MPr8nNsABsmoSMBk- Christian Scheuer @chrscheuer2023-03-03 11:37:52.119Z
cc @Kitch
- In reply toEthan_Lessiter⬆:
Kitch Membery @Kitch2023-03-03 18:59:50.267ZHi @Ethan_Lessiter,
Thanks for the video. Much appreciated.
From the video I see that SoundFlow is struggling to restart. Are you by chance using a VPN or are behind a Firewall?
If not could you try reinstalling the latest stable version of SoundFlow from my.SoundFlow.org/install, and then see if it works.
If it does not, let's set up a Zoom call to see if we can work out what's causing the issue.
Thanks for your patience on this.
- EEthan Lessiter @Ethan_Lessiter
Yes lets set up a Zoom Call please. Between 9am to 5pm New ZEaland Time
Here is video of the latest:
https://www.icloud.com/photos/#08ayLUlGvxxTwOZQHY4Ai5Vdg- Kitch Membery @Kitch2023-03-07 00:43:26.263Z
Thanks, Ethan,
My apologies, I just reviewed your videos again and noticed that you are on the "SoundFlow Cloud Avid" edition, which does not include Hardware integration with Stream Deck, iOS, and Android devices.
The Avid Edition is a feature-reduced version of SoundFlow, that SoundFlow is giving away for free to certain users of Pro Tools as a way to get new users excited about the platform. It's not a replacement for SoundFlow Cloud Pro.
As the version is feature reduced and designed for new users, we don't expect it to be very interesting to existing users of SoundFlow Cloud Pro. For example, you can't use your own macros, scripts, or content from the Store - and as you've seen, it doesn't integrate with Stream Decks or iPads.
You can see a full comparison chart here:
soundflow.org/pricing/personalAnd you can read more about the Avid Edition offer here: soundflow.org/avid
Sorry again for the confusion.
- EEthan Lessiter @Ethan_Lessiter
Woops! Ignore that. I just needed to restart computer
- Kitch Membery @Kitch2023-03-07 21:51:38.529Z
Hi @Ethan_Lessiter,
That's great it's working now. Thanks for hanging in there. :-)
- In reply toEthan_Lessiter⬆:EEthan Lessiter @Ethan_Lessiter
Hi Kitch, I have upgraded to Soundflow Pro but still that hasn't solved the issue. Keep in mind not even the 'finder deck' shows up on Strea, Deck Device.
Please can we schedule that Zoom Call to get this sorted ASAP
9am to 5pm New ZEaland Time
- EIn reply toEthan_Lessiter⬆:Ethan Lessiter @Ethan_Lessiter
Restarted but still:
https://www.dropbox.com/t/qdYrlDdcLz9Lih8G