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Recall track presets isn't working since update of Pro Tools 2023.12.0, latest version of Soundflow

By Mike Butler @Mike_Butler
    2024-01-25 00:47:05.828Z

    Recall track presets isn't working since update of Pro Tools 2023.12.0, latest version of Soundflow

    System Information

    SoundFlow 5.5.4

    OS: darwin 23.2.0

    ProductName: macOS
    ProductVersion: 14.2.1
    BuildVersion: 23C71

    Steps to Reproduce

    1. Select tracks
    2. Press preset for Recall Insert on Stream Deck from custom deck
    3. See the track menu open, no insert menu
    4. Get error " Could not open popup menu (Recall Track Preset on Selected Track: Line 4)
      Popup menu was not found
      Popup window was not found after waiting 2000 ms

    Expected Result

    Recall Insert selected should populate the selected tracks

    Actual Result

    Error message

    Workaround

    No

    Other Notes

    Links

    User UID: ElcQ3iIifpQndv8XgqQ9HqxampX2

    Feedback Key: sffeedback:ElcQ3iIifpQndv8XgqQ9HqxampX2:-Noy4Q6jAqol8cLfgDKz

    Feedback ZIP: Bit8EYi1gd6iAWp4BCWk+9mupIvyZXqpOV4zc3O4YI+K8X2MjYQyhsPnNKqTLg53GWyPPcIErOynBmDoWeOPU9vBNnqGNW2q4mrbdoH0mnxEHUN99aV06TklmYEISCINx1sx5hO2nZ1crgzCftP8DgzYdcBJup9tjIZO4llWKgCiP+GAzqZiMBmPuP4KXOxRdUo6cUWvwAez7W1M92dFYDqZ3pNJNlYhvlWiakcQP37N/kH6fMRIPYMtnGvogFJKMftcCikCHEvG2h2F6m2dqi+rU7+uuzEVpvESR3Tm75OTJcx7Nx9QMqFLHYJcUWc20sbc/HgKCfeVUdLyBh3PXw==

    Reply
    • 14 replies
    1. Chris Shaw @Chris_Shaw2024-01-26 18:45:09.775Z

      Hey @Mike_Butler,
      This command seems to be working on my system.
      How do you have the "Recall Track Preset on Selected Track" configured? Each part of the path must be spelled exactly to match the menu item path.

      Reply
      1. MMike Butler @Mike_Butler
          2024-01-26 20:18:57.569Z

          I've been using it this way for a couple years and it always worked just fine. It stopped working with the latest OS and Pro Tools update. Also all of my commands to move tracks into specific folders. Basically any command that uses the right click on a track function to select a submenu doesn't seem to be functioning properly.

          Reply
          1. Chris Shaw @Chris_Shaw2024-01-26 20:30:19.852Z2024-01-26 20:38:08.789Z

            Are you running Sonoma?
            At the moment SF and PT are not 100% compatible with it.
            (from https://soundflow.org/docs/getting-started/install-soundflow/system-requirements)

            14.x Sonoma: We are currently testing with macOS Sonoma. We have detected issues in Pro Tools related to using SoundFlow with Pro Tools on macOS Sonoma, so we recommend staying on macOS 12 or 13 for now. The issues in Pro Tools need to be fixed on the Avid/Apple side. We are working actively to make sure that SoundFlow will support Sonoma once Pro Tools does. See here for known issues with Pro Tools on Sonoma
            We recommend using macOS 12 or 13.

            https://avidtech.my.salesforce-sites.com/pkb/articles/knowledge/Pro-Tools-support-with-macOS-14-x-Sonoma-Known-Issues

            I would recommend downgrading to Ventura if possible.

            Reply
            1. MMike Butler @Mike_Butler
                2024-01-26 21:46:25.279Z

                I'll never for the life of me understand this slow game of catch up with every OS release. It's maddening.

                Reply
                1. Christian Scheuer @chrscheuer2024-01-27 09:27:24.646Z

                  Hi Mike,

                  As Chris mentioned, unfortunately, Pro Tools doesn't support Sonoma yet. Apple made a bunch of changes in Sonoma that broke menu-related things. Apple have since made some fixes to the bugs they introduced, but there's more work left to get everything working they way it used to.

                  We are working closely with the relevant parties to make Sonoma work well for our Pro Tools integration.

                  Reply
          2. In reply toMike_Butler⬆:
            Kitch Membery @Kitch2024-03-07 23:23:20.540Z

            Hi @Mike_Butler,

            I'm pleased to let you know that SoundFlow now supports using Pro Tools on macOS Sonoma.

            To get full Sonoma support, SoundFlow 5.7+, Pro Tools 2024.3+ and macOS Sonoma 14.3+ are required.

            You can download SoundFlow 5.7.0 today from our website at https://my.soundflow.org

            Read more at https://soundflow.org/docs/getting-started/install-soundflow/system-requirements](https://soundflow.org/docs/getting-started/install-soundflow/system-requirements)

            Reply
            1. In reply toMike_Butler⬆:
              Gary Philips @Gary_Philips
                2024-03-08 01:54:47.608Z2024-03-08 02:17:37.751Z

                fwiw I'm still having trouble with recall track preset here with SF 5.7 and PT 2024.3. The RS_Recall Track Preset presets I've been using for a few years don't work at all in the latest updates. MacOS 12.7.3. ProTools 2023.12.1 was the last version I had working with these -- figured SF 5.7 was going to solve that problem so now I'm a bit concerned!

                Here's the error log I just got:

                7.03.2024 17:56:41.71 [Backend]: Logging error in action (01) WaitForPopupMenuAction: Popup window was not found after waiting 200 ms
                Logging error in action (01) OpenPopupMenuFromElementAction: Popup menu was not found
                Logging error in action (01) PopupMenuSelectAction: Could not open popup menu

                07.03.2024 17:56:41.71 [Backend]: Logging unknown error in action (02) RunCommandAction: RS_Recall Track Preset: Line 22
                !! Command Error: To DrumSubs [user:1641586532825:ckijr17d8000d4z107bj1d4dd#cky8bgw8w0005s4104ayo18jd]:
                Could not open popup menu (RS_Recall Track Preset: Line 22)
                Popup menu was not found
                Popup window was not found after waiting 200 ms

                07.03.2024 17:56:41.71 [Backend]: << Command: To DrumSubs [user:1641586532825:ckijr17d8000d4z107bj1d4dd#cky8bgw8w0005s4104ayo18jd]

                Reply
                1. Christian Scheuer @chrscheuer2024-03-08 05:33:26.957Z

                  Hi Gary,

                  Can I get you to file a new bug report for this so we have access to your full log files?

                  https://soundflow.org/docs/help#help-issue

                  Reply
                  1. Gary Philips @Gary_Philips
                      2024-03-08 06:29:50.163Z

                      Thanks Christian. Done

                      Reply1 Like
                      1. Raphael Sepulveda @raphaelsepulveda2024-03-09 07:40:09.586Z

                        Hey @Gary_Philips, you've been using the command in my Utilities package, RS_Recall Track Preset 🙏🏼

                        No need to be concerned! It just required a slight tweak to accommodate for PT 2024.3, which has now been addressed.
                        Details on your support ticket.

                        Reply
                        1. David Stagl @David_Stagl
                            2024-03-09 15:26:38.494Z

                            What's the tweak because I have some scripts that are exhibiting the same issue with Pro Tools 2024.3 where I can't recall track presets or move them to existing folders?

                            Reply
                            1. Raphael Sepulveda @raphaelsepulveda2024-03-09 16:57:24.200Z

                              @David_Stagl, a small offset is now needed for any script that interacts with the popup menu coming from right-clicking on a track's title button—which is the case for these two actions.

                              Add the relativePosition property from the example below and your scripts will be back in business:

                              sf.ui.proTools.selectedTrack.titleButton.popupMenuSelect({
    isRightClick: true,
    menuPath: ["Recall Track Preset", "Avid", "Guitars", "Clean"],
    relativePosition: { x: 5, y: 5 } // Required for 2024.3 but backwards compatible
});
                              Reply2 Likes
                              1. David Stagl @David_Stagl
                                  2024-03-09 20:15:20.061Z

                                  Thanks! That is fixing a lot of things for me.

                                  Reply1 Like
                      2. Z
                        In reply toMike_Butler⬆:
                        Zach McNees @Zach_McNees
                          2025-07-03 16:05:42.768Z

                          I'm still unable to get this working, a simple Recall Track Preset from selected track functionality. I'm running Mojave and the latest version of Pro Tools 2025.6.0. It tries to select a menu from the track (only in edit window, mix window nothing at all) but get an error still

                          //Calling command "Recall Track Preset on Selected Track" from package "Pro Tools" (installed from user/pkg/version "srAasovvDiQacRZ2mcId4RrOA8R2/ckp49i4j60000a2100yfwywgf/cm5fn5kmt00001d10sopm2o30")
                          sf.soundflow.runCommand({
                          commandId: 'user:ckp49i4j60000a2100yfwywgf:ckfs5niws0007v110s447k1ac',
                          props: {
                          trackPresetPath: ["*SCORE MIX","Score Mix Template","HI STRING LONG"],
                          relativePosition: { x: 5, y: 5 } // Required for 2024.3 but backwards compatible
                          }
                          });

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