Streamdeck has stoped shoing my RX8 Deck
System Information
SoundFlow 4.2.2
OS: darwin 18.7.0
ProductName: Mac OS X
ProductVersion: 10.14.6
BuildVersion: 18G1012
Steps to Reproduce
- open RX8
- all stream deck keys are blank
- yet on the editor in sounflow they are the there
- if i hit the show deck tab in SF the streamdeck is blanl
- but its showing my ProTools Deck
Expected Result
Seeing RX8 Deck
Actual Result
Blank
Workaround
nope
Other Notes
Links
User UID: QKMoLnUQXdPNWnDzhnYqFW1Nmd73
Feedback Key: sffeedback:QKMoLnUQXdPNWnDzhnYqFW1Nmd73:-MVTxF-3NG_JWvH9YzeI
Linked from:
Kitch Membery @Kitch2021-03-11 02:03:09.337ZHi @Julian_Slater ,
Have you tried quitting SoundFlow and reopening it? Often this will re-establish a connection with Stream Decks.
Let me know if that works. :-)
- JJulian Slater @Julian_Slater
Indeed I have...restarted my Mac...and for good measure replugged the stream deck.
Kitch Membery @Kitch2021-03-11 02:10:28.969ZGreat...
The next step is to check that your Deck trigger is assigned correctly.
Does the trigger assigned to the iZotope RX deck look like this?
- JJulian Slater @Julian_Slater
yes
- Kitch Membery @Kitch2021-03-11 02:17:37.148Z
That looks correct.
- In reply toKitch⬆:JJulian Slater @Julian_Slater
Its almost like the stream deck package has become corrupt somehow. I did have brief go with trying this on my iPad few days ago.....that wouldn't have done it?
- Kitch Membery @Kitch2021-03-11 02:15:17.581Z
That shouldn't cause a problem.
If the deck is from a package that you have downloaded from the store, and you have not changed it in any way, you could always try uninstalling and reinstalling it.
- JJulian Slater @Julian_Slater
copy that...will try...but...have not noticed the SD is not displaying images on the some buttons for my main PT deck. Like where I have placed an image over say 'due magic spectrum' the image is not there only the text.
In fact have noticed my folder inside a buttons not showing correctly- Kitch Membery @Kitch2021-03-11 02:22:08.340Z
This is odd behavior. Have you tried plugging in the stream deck into another USB port? Sometimes Stream Decks do not get enough power from certain ports of your computer. Also, a computer restart may help.
- JJulian Slater @Julian_Slater
I replugged it into the same port I have been using since I have had it yea.....and yes have both restarted Sf and also restarted Mac.
I wonder if its anything to do with today I have been switching from WIFI to ethernet a lot. The ethernet connection gives me server access but then I have to switch to wifi for internet stuff......could that have freaked it somehow?- Kitch Membery @Kitch2021-03-11 02:32:37.473Z
I'm not sure if that could cause a problem. Unfortunately, I'll have to wait till @chrscheuer can take a look at the log files to determine what is causing the issue.
Till then, maybe try login out and back in to see if that helps.
- JJulian Slater @Julian_Slater
I'm gonna finish for the day anyway...been called into a meeting. Would love to get this fixed as I was gonna debut this all for a temp mix I start on Saturday.....would love to be able to have this working. Lets pick up tomorrow?
- Kitch Membery @Kitch2021-03-11 02:37:29.033Z
For the time being, you could use the deck on your iPad.
Here is a video on how to get that happening;
- JJulian Slater @Julian_Slater
alas I cannot. Warner Bros protocol means I can't work off the server (ethernet) and also have Wifi. so I don't believe I can
- Kitch Membery @Kitch2021-03-11 02:42:17.447Z
I'm sorry to hear that @Julian_Slater.
Christian Scheuer @chrscheuer2021-03-11 12:18:20.248Z@Julian_Slater - you should be able to use an Ethernet adapter for your iPad to connect it to the same network as the rest of your Ethernet and it should work.
- In reply toKitch⬆:JJulian Slater @Julian_Slater
for example..with this.....if I hit the show deck tab...this also doesn't show on the SD
In reply toJulian_Slater⬆:Christian Scheuer @chrscheuer2021-03-11 12:15:34.094ZHi @Julian_Slater .
From looking at the log, SoundFlow definitely tries to draw the iZotope RX deck in much the same way it tries to draw the Pro Tools Deck onto the device.
Depending on how this actually looks (it would help a lot if you can show us a phone recording of clicking around to show the decks while also showing us your Stream Deck - I will suggest a couple of troubleshooting steps.
- Quit SoundFlow
- Run this in Terminal to clear our download cache:
rm -rf ~/Library/Caches/org.soundflow.sfsx/- Restart SoundFlow
If this doesn't work, there are a number of other things we can do to try to isolate the issue.
- Christian Scheuer @chrscheuer2021-03-11 12:22:34.391Z
Another thing worth considering. It looks like you may be using our read-only offline mode. Please note that the icons are hosted in our cloud servers and are currently not downloaded at startup, but only when needed.
It's a good idea when you log in in the morning to ensure you can show the different decks so that the icons get downloaded into the cache before going offline :)
Sometimes that cache can become corrupt if you go offline right around the time where it would have been downloading the icons for the first time.
Once the icons have been downloaded into the cache, they'll stay there across restarts, so this should only really be an issue the first time you get to a new computer on the lot.
- JIn reply toJulian_Slater⬆:Julian Slater @Julian_Slater
Hey....so got in this morning, turned on Mac with internet access and still no dice. took a video...where can I send it? I can't send .mov with this portal it seems
- Christian Scheuer @chrscheuer2021-03-11 22:22:26.808Z
Hi Julian.
Did you follow my instructions above on how to clear your cache? If it's the cache that is the problem, just being online won't make a difference, unless the cache is cleared first.
How big is the mov file? You can send with wetransfer or something like that to support@soundflow.org, but please don't attach large files directly to the email, as I don't think we'll receive it then.- Christian Scheuer @chrscheuer2021-03-11 22:32:57.179Z
Hi Julian - never mind the video comment, I saw it now. Thanks so much for sending it.
This indeed looks exactly like the issue with the image cache being invalid.Please follow my instructions from my post above to reset it:
Streamdeck has stoped shoing my RX8 Deck #post-18- JJulian Slater @Julian_Slater
dumb question...but this terminal command....is the '-' before the rf just a regular hyphen? or are the characters with a white bg special in some way?
- Christian Scheuer @chrscheuer2021-03-11 22:46:30.909Z
It's a regular hyphen or dash, yes. You should be able to directly copy/paste this line into Terminal :)
No the white bg is just there to confuse people haha ;)- Christian Scheuer @chrscheuer2021-03-11 22:48:26.891Z
All the line does is navigate to your user's home folder, go into the "Library" folder (which is normally hidden) and then into the "Caches" subfolder and from thre into the "org.soundflow.sfsx" subfolder, and then delete that.
Much more difficult to explain vs. just showing that one line of Terminal code, I thought :)- JJulian Slater @Julian_Slater
that worked ! Dude...thank you
- Christian Scheuer @chrscheuer2021-03-11 22:52:13.525Z
YAY! Awesome :)