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Keep getting no connection to backend issue

By Justin Spasevski @Justin_Spasevski
    2022-05-03 01:10:42.768Z

    Keep getting no connection to backend issue

    System Information

    SoundFlow 5.1.0

    OS: darwin 19.6.0

    ProductName: Mac OS X
    ProductVersion: 10.15.7
    BuildVersion: 19H1824

    Steps to Reproduce

    1. Select click ui element, pick. Then get the message.
    3. Also happened with trying to record key presses

    Expected Result

    It should allow me to do the task

    Actual Result

    It doesn't work

    Workaround

    Closing soundflow and reopening gets it to work temporarily. But the issue comes up again

    Other Notes

    This has been happening to me frequently with version 5. Never has this issue with version 4.

    There are several more issues like this where soundflow essentially stops working, for eg, editing a deck. And it always says no connection to backend.

    Links

    User UID: VQSwzmIH3lYhid6j6KDKoKZpu7y2

    Feedback Key: sffeedback:VQSwzmIH3lYhid6j6KDKoKZpu7y2:-N16T23a9zxl7rgAIMry

    Feedback ZIP

    Reply
    • 6 replies
    1. Christian Scheuer @chrscheuer2022-05-03 08:04:12.622Z

      Hi Justin,

      I'm sorry to see that you're having this issue.

      My first guess would have been that the backend process would crash or restart, but that's not what's happening here it seems.
      I can see that the backend process has been running since April 29 and hasn't been restarted though.

      If you encounter this, one workaround would be to quit SF entirely by going to the SF icon up by the clock, then choose Quit, then relaunch from Applications.

      That being said, of course this shouldn't happen, but it doesn't look like we've seen anybody else have this particular issue. Would you be able to do a screen recording next time this happens and then do another bug report? (You can attach a screen recording by uploading to google drive or dropbox and paste the link as a comment).
      By having the screen recording (including the clock in the top right corner) we will be able to compare what you're seeing visually with the timestamps in the log so we can hopefully figure out exactly where this error occurs and why.

      There is also the possibility this has to do with updating SoundFlow in-place from v4 to v5 - please follow the steps in this post to see if it helps (important to follow all steps):

      Reply
      1. Christian Scheuer @chrscheuer2022-05-11 14:05:42.367Z

        Justin, just wanted to check in to hear if you're still seeing this?

        Reply
        1. JJustin Spasevski @Justin_Spasevski
            2022-05-12 01:46:28.423Z

            Hi Christian, thanks for checking in!
            To answer from the last post, I don't have any firewall enabled, or more than one mac user logged in.
            I tried resetting my modem as well but was still able to reproduce the error. I'm currently wired in via ethernet and I also connect to my wifi from a Unifi wifi access point.

            Another oddity I noticed is that when selecting 'edit macros & shortcuts' from the toolbar, soundflow app opens but no window displays.
            I have to manually select "Window" -> "New Window" for the editor to pop up. Not sure if that helps?

            Ultimately, all my macros still execute without issue when working. So the error is only when editing or creating new macros, not a dealbreaker.
            I'll be looking to upgrade my system later in the year with a fresh install of macOS so hopefully that will resolve the issue.

            But let us know if you have any other ideas in the meantime.

            Thank you!
            Justin

            Reply
        2. S
          In reply toJustin_Spasevski⬆:
          SoundFlow Bot @soundflowbot
            2022-05-03 08:04:35.406Z

            This issue is now tracked internally by SoundFlow as SF-579

            Reply
            1. P
              In reply toJustin_Spasevski⬆:
              Patrik Strom @Patrik_Strom
                2022-11-04 06:56:11.191Z

                I Have the same Problems

                Kind regards,

                Patrik

                Reply
                1. Christian Scheuer @chrscheuer2022-11-04 07:08:50.206Z

                  Hi Patrik,

                  Could I ask you to file a separate Help/Issue for this so we can take a look?
                  See the instructions here:

                  https://soundflow.org/docs/help#help-issue

                  Reply
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