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Soundflow logged in but not working

By Pete Watson @Pete_Watson
    2022-04-19 13:50:39.855Z

    Title

    Soundflow logged in but not working

    What do you expect to happen when you run the script/macro?

    I currently can't add new key command triggers - after a system update, it seems Soundflow isn't quite running with all the permissions it needs, and after a fresh install of Soundflow that is still the case

    Are you seeing an error?

    What happens when you run this script?

    When i try to record a key command, soundflow doesn't recognise the key inputs, despite soundflow being activated as a valid app in System Prefs > Privacy > Input Monitoring

    How were you running this script?

    Other

    How important is this issue to you?

    5

    Details

    {
        "inputExpected": "I currently can't add new key command triggers - after a system update, it seems Soundflow isn't quite running with all the permissions it needs, and after a fresh install of Soundflow that is still the case",
        "inputIsError": false,
        "inputWhatHappens": "When i try to record a key command, soundflow doesn't recognise the key inputs, despite soundflow being activated as a valid app in System Prefs > Privacy > Input Monitoring",
        "inputHowRun": {
            "key": "-MpfwoFyZNOpBC3X5xGI",
            "title": "Other"
        },
        "inputImportance": 5,
        "inputTitle": "Soundflow logged in but not working"
    }

    Source

    sf.ui.proTools.appActivate();
    
    

    Links

    User UID: ViQPEeIY8QVwQ40kgvaM3cNtbH03

    Feedback Key: sffeedback:ViQPEeIY8QVwQ40kgvaM3cNtbH03:-N014idJoO-5N8xE7o6S

    Feedback ZIP

    Solved in post #2, click to view
    • 3 replies
    1. Thank you Pete for these details!

      Before we dive into more troubleshooting, I have one theory which is that this could be related to our code signing process. There was a certificate that expires this month (they're valid 5 years at a time). This shouldn't cause the app to not run, but it's possible the Security & Privacy settings get confused if the certificates are mismatched between older and newer SF versions.

      To test this hypothesis, please do these steps in order (every step):

      • Quit SoundFlow entirely (SF icon by clock -> Quit).
      • Run this in Terminal: pkill -9 SoundFlow
      • Remove SoundFlow from Applications and clear Trash
      • Run this in Terminal: tccutil reset All org.soundflow.sfsx
      • Restart the computer
      • Install SF 5.1.0 from my.soundflow.org
      • You should be prompted to grant permissions
      • See if things work better

      If this doesn't help, it would be great if you could make a screen recording showing this - perhaps seeing things in action would help us understand where things are going wrong.

      ReplySolution
      1. Here's another related thread which seemed to indicate there was an issue if using SoundFlow on multiple macOS accounts at the same time (same computer, multiple macOS logins):

        1. In reply tochrscheuer:
          PPete Watson @Pete_Watson
            2022-04-21 08:59:25.879Z

            This seems to have solved the problem, thanks!