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Hey Christian Like we discussed. this is morning startup routine waited about 3 minutes after everything loaded to open soundflow.

By Pierre van Caloen @Pierre_van_Caloen
    2023-02-28 06:19:06.273Z

    Hey Christian Like we discussed. this is morning startup routine waited about 3 minutes after everything loaded to open soundflow.

    System Information

    SoundFlow 5.3.0

    OS: darwin 20.6.0

    ProductName: macOS
    ProductVersion: 11.6
    BuildVersion: 20G165

    Steps to Reproduce

    Expected Result

    Actual Result

    Workaround

    Other Notes

    Links

    User UID: QcDHvsmnPGY0bQTEirW05dHPdM52

    Feedback Key: sffeedback:QcDHvsmnPGY0bQTEirW05dHPdM52:-NPLfACryqI1_aYrHAki

    Feedback ZIP

    Reply
    • 7 replies
    1. Christian Scheuer @chrscheuer2023-02-28 08:23:45.684Z

      Original report:
      when I first open soundflow all the commands and packages are gone. Like I stated in my post on the forum. #post-9

      Reply
      1. Christian Scheuer @chrscheuer2023-02-28 08:24:04.452Z

        Follow up:
        just after I sent the bug report. All commands populated the screen. So I send you a second one...

        Reply
      2. In reply toPierre_van_Caloen⬆:
        Christian Scheuer @chrscheuer2023-02-28 08:24:56.940Z

        Hi Pierre,

        Thanks so much for sharing this. I don't understand why this is happening.

        Are you connecting to SoundFlow from behind a firewall or VPN by any chance?

        Reply
        1. PPierre van Caloen @Pierre_van_Caloen
            2023-02-28 09:46:05.367Z

            Nothing but my isp's firewall but that's very limited

            Reply
            1. Christian Scheuer @chrscheuer2023-02-28 10:15:41.293Z

              Ok, gotcha. Please note that it's not supported to use SF from behind a firewall without the use of our Proxy solution.
              This type of issue has been known to happen behind firewalls as they might block or delay some of the HTTP requests that SF makes. That could explain what you're seeing.

              Reply
              1. PPierre van Caloen @Pierre_van_Caloen
                  2023-02-28 10:35:48.497Z

                  I doubt that would be an issue. It's basic DDOS protection and port filtering on the ISP router.
                  You would have that issue with basically all you customers on commercial ISP.

                  My bet is that it has something to do with the transfer of my account to MOS or the profile I deleted.

                  Thx,
                  Pierre

                  Reply
                  1. Christian Scheuer @chrscheuer2023-02-28 16:43:31.880Z

                    Hi Pierre,

                    I just checked a copy of your account here and it loads just fine on my computer. It did show up momentarily empty (for less than a second) but this is normal and just part of normal SF loading. I didn't have to press anything to get it to load.

                    Please try logging into your account from another computer somewhere else and double check if you're still seeing the issue there.

                    Without that troubleshooting step, I don't think there's much we'll be able to do at this point.

                    Reply
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