Stream Deck only shows the blue Logo
System Information
SoundFlow 5.8.0
OS: darwin 22.6.0
ProductName: macOS
ProductVersion: 13.6
BuildVersion: 22G120
Steps to Reproduce
1)open the SF icon
2) setz up stream deck
3) stream deck is recognized and shows full red color
4) opening sound flow app
5) Click "Show Deck"
6) no more responds, only the blue Logo
Expected Result
deberia funcionarrrr!!!
Actual Result
just showing the blue SF Logo
Workaround
nop
Other Notes
this start happens when I update the mac OS to ventura 13.6
Links
User UID: lpPDvF2ZpTaXmoc6gKo2phXfTVm2
Feedback Key: sffeedback:lpPDvF2ZpTaXmoc6gKo2phXfTVm2:-O33l2tL4vRj9fCv7GQi
Feedback ZIP: JmxeaiUltN5DjRAPVXqiCmWQ1QmrpIvW39aRDc53Vhpa15blpXrzii5OdVzKMkcLufyyWk1Fee3yUGb2wG7C4OYjxLl9TYU+wG20PbY6rAJgEX89UbxafIubrI7YyFa+3fElyCxS2aU4rC6lSVLhRZI1rlZsTAlHqrftKW7g0Vj5/Iz68HBfLOZJjk0R3VLVpde68xVAJAyZi67Z7Mok7v4yfULdbtaiVkzFlSy7+OwY0apyWa+o/yUO6C1LQcTKcYJT4nNuZWd67kZwzQWdzUeK6WhsvkcSwAP9WP1CkXu6hwr3ymk1tE6GrtSi4mWTux1eO3NjAbbfDQZFooiZKA==
Linked from:
Christian Scheuer @chrscheuer2024-07-30 19:24:19.116ZHi ZUB,
It looks like there are some connection errors in your log file. Are you using SoundFlow from behind a firewall or VPN?
- ZZUB Sonido @ZUB_Sonido
I dont know. I just install soundflow and run it! help!
Christian Scheuer @chrscheuer2024-07-30 22:47:19.217ZI'll CC @Chad here for troubleshooting. From your log files, it looks like there are problems with your internet connection causing your SF to not load fully. This could be because you're running via a VPN or behind a firewall.
Be sure to check out system requirements here:
https://soundflow.org/docs/getting-started/install-soundflow/system-requirements- ZZUB Sonido @ZUB_Sonido
Hi Chad! I already read the system requeriment but I dont know how to know if im running via VPN or firewall. The only thing I do is to update the OS. Can you guide me to find out a solution? thanks!
- In reply tochrscheuer⬆:ZZUB Sonido @ZUB_Sonido
I check firewall is off and the internet conection dont look like is working behind a VPN or proxy.
- Christian Scheuer @chrscheuer2024-07-31 16:18:24.208Z
Please check if you can run other commands if you just click "Run Command" once you've selected one in the SF editor.
My guess is you won't be able to, or that it will give you an error. This comes back to the connection problems I noticed in the log.Please also try restarting your computer and SoundFlow completely (click SF icon -> Quit, then relaunch from Applications). If the issue persists, I'd recommend trying to connect via a different network.
- In reply tochrscheuer⬆:
Chad Wahlbrink @Chad2024-08-01 19:59:26.480ZHey, @ZUB_Sonido,
I apologize for my delayed response! I have a few other things you might try.
I noticed your macOS is on macOS 13.6. Would you mind trying to update to the latest version of macOS Ventura, 13.6.8?
You should be able to update Ventura without updating to Sonoma by going to Software Update in "System Settings" and then scrolling down to "other updates available." From there click "More Info."
- Chad Wahlbrink @Chad2024-08-01 20:02:10.578Z
Another thing you may try, @ZUB_Sonido, would be launching SoundFlow in Rosetta mode. To do this:
- Quit SoundFlow from the menubar.
- Go to your Applications folder
- Right click on the SoundFlow App
- Click "Get Info"
- From there, select the checkbox for "Open using Rosetta"
Here's a video demo of these ideas:
- Christian Scheuer @chrscheuer2024-08-01 21:51:10.275Z
Thanks for the added troubleshooting steps. I wouldn't recommend ticking the Rosetta mode - this should not have any positive effect.
- ZIn reply toZUB_Sonido⬆:ZUB Sonido @ZUB_Sonido
thanks for the replys. I cant update the OS because Im running on a hackintosh, Its not so easy to do that. I cant try the rosetta mode because in soundflow-get info there is not option to rosetta, just locked.
- Chad Wahlbrink @Chad2024-08-02 23:43:59.599Z
Understood @ZUB_Sonido - do other actions run from SoundFlow? Can you run any commands from a key command.
Is it only the “show deck” action that is failing?
- ZZUB Sonido @ZUB_Sonido
hello! No! Not any command runs from a key command. not working at all!
- ZIn reply toZUB_Sonido⬆:ZUB Sonido @ZUB_Sonido
I didnt notice this early beacause I only used streamdeck.
- Christian Scheuer @chrscheuer2024-08-06 14:12:38.833Z
Thanks, ZUB.
Do you have time/date set manually in your OS settings or does it use your location? Can you share a screenshot of your date/time settings possibly?
Also, please install this preview build, which has extra logging for this particular problem:
Once you've downloaded and installed it, please send us a new Help/Issue report, so we can take a look at your updated log files. I have a theory as to what's happening - getting the new log files can hopefully help us.
- ZZUB Sonido @ZUB_Sonido
- Christian Scheuer @chrscheuer2024-08-06 16:39:24.242Z
Thanks! You didn't answer the other questions, but this appears to be related to the problem, although I can't confirm until we see the log files with 5.8.2-preview.1. Please try setting your date/time to be automatic and restart your computer - this is likely to fix your issue.
- ZIn reply toZUB_Sonido⬆:ZUB Sonido @ZUB_Sonido
oh yeah! that was the problem! I set date/time to automatic and now soundflow works!
Its seems like a and strage problem!
Thanks for your help!- Christian Scheuer @chrscheuer2024-08-09 17:28:18.629Z
Awesome to hear! Thank you for confirming.