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Soundflow app opens, but there is nothing on the screen. I can't see any apps, etc.

By Meghan Gohil @Meghan_Gohil
    2024-11-12 06:40:17.924Z

    Soundflow app opens, but there is nothing on the screen. I can't see any apps, etc.

    System Information

    SoundFlow 5.9.0

    OS: darwin 24.1.0

    ProductName: macOS
    ProductVersion: 15.1
    BuildVersion: 24B83

    Steps to Reproduce

    1. Soundflow shows a blank screen when I log into it

    Expected Result

    To see the different decks etc.

    Actual Result

    Nothing . . . just screen that says Soundflow

    Workaround

    No

    Other Notes

    Links

    User UID: UyHaICLydUe0QJkdOAe81iBD1Zq1

    Feedback Key: sffeedback:UyHaICLydUe0QJkdOAe81iBD1Zq1:-OBU5Uyb7EfprU9hln9D

    Feedback ZIP: kc8txP9bZpADswQFLZvLkEaXPoL4IBo5HCVdfpOeZoi3jrk6tNIl24C5PQlXhuigKe3CJFBbH8fwYjvZ69xJR3tiPdEcVspQZnM49D39DeXoLvAP829OLwrQGsU+rCT3Whoxkr66yIQf9yBBmVG7D5KE/BbfMZj6yHiQjoSgtH/bbK/nKMPAwNgh/Rh3ePVQ9zRqEUOQkEWpazHVkKJrhmABnuYHod+eN07iQGKntKeGfoLi+My9COxRAjJ8CFu/dPqKBpEWuQxsMYYZ+Z6nDv9W0fs8jT5pphwltRJoLf6FKhwmbcizmNkCNY+FkBJl6jxehOogB2Z7FAYKY2v1LA==

    Solved in post #15, click to view
    Reply

    Linked from:

    1. Soundflow app opens, but there is nothing on the screen. I can't see any apps, etc.
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    3. Can't get MOMdeck to connect to DADman
    4. MOMdeck Connection Issues [Sequoia]
    • 23 replies

    There are 23 replies. Estimated reading time: 9 minutes

    1. Christian Scheuer @chrscheuer2024-11-12 09:58:42.296Z

      Hi Meghan,

      Thanks for reporting here. Did you have this working prior to upgrading to macOS 15 or are you new to SoundFlow and just installed it?

      Reply
      1. Christian Scheuer @chrscheuer2024-11-12 10:00:39.891Z

        From what I can see, it looks like there's something that goes wrong when you log in. Could you try logging out of your account and back in to see if that fixes it?

        Reply
        1. In reply tochrscheuer⬆:
          MMeghan Gohil @Meghan_Gohil
            2024-11-12 15:04:44.072Z

            It was working prior to, and also for a few days after the update to sequoia.

            Problem seemed to have started after I also downloaded the avid subscription to SoundFlow.

            Reply
            1. MMeghan Gohil @Meghan_Gohil
                2024-11-12 15:06:18.138Z

                I’ve been using SoundFlow for. Long time - since last year.

                Reply
                1. Kitch Membery @Kitch2024-11-12 18:46:00.082Z

                  Hi @Meghan_Gohil

                  As Christian mentioned, it looks like something went wrong when you logged in. Could you try logging out of your account and back in to see if that fixes it?

                  Thanks in advance. :-)

                  Reply
                  1. MMeghan Gohil @Meghan_Gohil
                      2024-11-12 22:16:57.344Z

                      I tried that. Still no luck.

                      Reply
                      1. Kitch Membery @Kitch2024-11-12 22:29:35.585Z

                        Thanks @Meghan_Gohil,

                        CC @chrscheuer

                        Reply
                        1. MMeghan Gohil @Meghan_Gohil
                            2024-11-13 00:31:12.450Z

                            So here's what I've tried:

                            1. Logging out and back in.
                            2. Reinstalling app (after downloading latest version 5.9).

                            Any other options? Happy to zoom with someone to show them exactly what's going on.

                            Reply
                            1. Christian Scheuer @chrscheuer2024-11-13 11:22:54.042Z

                              Hi Meghan,

                              Unfortunately, I am engaged elsewhere so I can't offer a Zoom call right now, but if you'd be able to make a screen recording, that would indeed be very helpful.

                              Reply
                              1. Christian Scheuer @chrscheuer2024-11-13 11:29:24.906Z

                                Hi Meghan,

                                Did you recently update to macOS Sequioa on this machine? We're tracking one other report where a user recently upgraded to Sequioa and are having problems getting SF to load properly. So I wondered if the two of you might be experiencing a similar issue.

                                Reply
                                1. MMeghan Gohil @Meghan_Gohil
                                    2024-11-13 14:55:43.680Z

                                    I did recently upgrade to sequoia.

                                    I also added the avid subscription for SoundFlow even though I have a pro account.

                                    Reply
                                    1. Christian Scheuer @chrscheuer2024-11-14 13:07:13.078Z

                                      Thanks, Meghan. I don't think the Avid subscription is related - when checking your account, everything looks fine and I can log into a copy of it here.

                                      This leaves it to probably be related to the OS upgrade. @Chad can you help Meghan with our instructions for resetting permissions through the tccutil including reinstallation to see if this helps restore things?

                                      Reply
                                      1. Chad Wahlbrink @Chad2024-11-14 16:19:40.709Z2025-04-01 21:52:51.144Z

                                        Hi @Meghan_Gohil,

                                        Thank you for these details!

                                        To Reset All Permissions for SoundFlow, please perform the following actions in order:

                                        • Quit SoundFlow entirely (Open the SoundFlow Menubar app from the icon by the clock, and click Quit).
                                        • Open the Terminal Application.
                                        • Run this in Terminal: Type pkill -9 SoundFlow and press Enter. (This will quit all SoundFlow processes if any are still active).
                                        • Run this in Terminal: Type tccutil reset All org.soundflow.sfsx and press Enter. (This will reset all of the settings for SoundFlow in System Settings > Privacy & Security)
                                        • Delete SoundFlow from the Applications folder and Empty the Trash.
                                        • Restart the computer.
                                        • Install the latest version of SoundFlow from soundflow.org.
                                        • You should be prompted to grant Accessibility permissions in System Settings > Privacy & Security > Accessibility.
                                        • Unlock the Privacy & Security if prompted.
                                        • Once Accessibility access has been granted, click the "Step #3" button in the SoundFlow startup window.
                                        • Click "Open SoundFlow" in the top left of the SoundFlow Menubar app.
                                        • In macOS Sequoia, you may also be prompted to allow access to the "Local Network". This is also required for SoundFlow to run properly. Ensure this setting is enabled in System Settings > Privacy & Security > Local Network.

                                        I want to let you know that this will not change any of your commands, scripts, decks, or other information stored with SoundFlow. All of your data is stored in the cloud. This process only removes the app and resets all permissions for macOS.

                                        See more known issues here:
                                        https://soundflow.org/docs/getting-started/install-soundflow/known-issues

                                        If helpful, I made a video demonstration of this workflow in this post:
                                        tccutil reset Video Demonstration

                                        Reply2 LikesSolution
                                        1. Chad Wahlbrink @Chad2024-11-14 16:22:47.603Z

                                          I have been using macOS sequoia for about a week, and it seems to work okay on my machine. However, if this reset doesn't get you sorted, I'd be happy to set up a Zoom call to diagnose a bit more. Still, let's try these steps for now and see if they get you back up and running!

                                          Reply2 Likes
                                          1. In reply toChad⬆:
                                            MMeghan Gohil @Meghan_Gohil
                                              2024-11-15 02:33:28.352Z

                                              Thank you! This solved the problem.

                                              Reply3 Likes
                                              1. Christian Scheuer @chrscheuer2024-11-15 09:33:14.667Z

                                                Amazing! Thank you for your patience and collaboration, Meghan!

                                                Reply
                                              2. In reply toChad⬆:
                                                MMeghan Gohil @Meghan_Gohil
                                                  2024-11-15 02:34:45.665Z

                                                  One note: It didn't accept the

                                                  tccutil reset All org.soundflow.sfsx

                                                  Instead, I just used this:

                                                  reset All org.soundflow.sfsx

                                                  .

                                                  Reply
                                                  1. JJustin Flynn @Justin_Flynn
                                                      2024-12-04 04:00:56.084Z

                                                      thanks for this, I got a menu of options when i typed in your alt command, what do I choose?

                                                      Reply
                                                    • In reply toChad⬆:
                                                      JJustin Flynn @Justin_Flynn
                                                        2024-12-04 04:00:27.256Z

                                                        i followed your instructions but it errored on the tccutil commandI also tried the alternative command Meaghan suggested and it presented me with a menu. any further clarification by chance?

                                                        Reply
                                                        1. Christian Scheuer @chrscheuer2024-12-04 14:18:15.244Z

                                                          What's the error you're seeing on the tccutil command?

                                                          Reply
                                                          1. CCameron Frankley @Cameron_Frankley
                                                              2025-04-01 18:22:02.731Z

                                                              Hey Christian! Sorry to revive thread, but having the same issue and thought I'd Drop the error message when using the tccutil command:

                                                              no such bundle identifier "org.soundflow.sfsx"

                                                              Reply
                                                              1. Chad Wahlbrink @Chad2025-04-01 21:48:29.236Z

                                                                Hi @Cameron_Frankley,

                                                                I think that happens sometimes because of the order of steps I had initially posted (running the pkill terminal command, then deleting the app, then running the tccutil terminal command).

                                                                More recently, I discovered it works more as expected if you run the terminal commands one after the other. So run pkill -9 SoundFlow, then tccutil reset All org.soundflow.sfsx, before deleting the SoundFlow Application from the Applications folder.

                                                                This is how I have structured the instructions in our help doc:
                                                                https://soundflow.org/docs/getting-started/install-soundflow/known-issues#reset-all-permissions

                                                                (I updated my post here to reflect the preferred order).

                                                                Reply
                                  • M
                                    In reply toMeghan_Gohil⬆:
                                    Meghan Gohil @Meghan_Gohil
                                      2024-11-13 06:13:35.609Z

                                      Would you have time to zoom? That may be a better way to show you the issue.

                                      Reply
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