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Pro Tools Preference Manager fails when trying to open Preferences window

By Linus Gidstedt @Linus_Gidstedt
    2023-01-30 10:01:12.557Z

    Pro Tools Preference Manager fails when trying to open Preferences window

    System Information

    SoundFlow 5.2.0

    OS: darwin 22.2.0

    ProductName: macOS
    ProductVersion: 13.1
    BuildVersion: 22C65

    Steps to Reproduce

    1. Open app
    2. Click Store
    3. Enter name
    4. Fails

    Expected Result

    Preferences should be stored in the app

    Actual Result

    It fails and and to save indefinitely.

    Workaround

    Open the Preferences window manually before running the app

    Other Notes

    I'm on macOS Ventura 13.1 and Pro Tools 2022.12.0

    Links

    User UID: mag5iiYxaiZ5xli5fz9O3mUjFyp1

    Feedback Key: sffeedback:mag5iiYxaiZ5xli5fz9O3mUjFyp1:-NN16u0-kc7lscGGWbcA

    Feedback ZIP

    Solved in post #9, click to view
    Reply

    Linked from:

    1. Opening Preferences... In Ventura - now named Settings...
    • 12 replies
    1. Linus Gidstedt @Linus_Gidstedt
        2023-01-30 10:09:50.604Z

        Here is the error message:
        Could not find menu item: Pro Tools->Preferences... (__PreferencesWindow: Line 7)

        Reply
        1. Christian Scheuer @chrscheuer2023-01-30 16:50:38.365Z

          Thanks! Can you share a screenshot of how the "Pro Tools" menu looks?

          Reply
          1. Linus Gidstedt @Linus_Gidstedt
              2023-01-30 16:54:02.960Z
              Reply
              1. Linus Gidstedt @Linus_Gidstedt
                  2023-01-30 16:55:21.634Z

                  But it´s still called Preferences... in the Setup menu

                  Reply1 Like
                  1. Christian Scheuer @chrscheuer2023-01-30 18:13:37.169Z

                    Thank you! That's such an interesting change that the menu item can look different per OS with the same PT version.
                    I've updated the app now to 1.1.2 - please let me know if this fixes the issue.

                    Reply1 Like
                    1. Linus Gidstedt @Linus_Gidstedt
                        2023-01-30 18:21:50.240Z

                        Brilliant! It works for me now

                        Reply1 LikeSolution
                        1. Christian Scheuer @chrscheuer2023-01-30 18:44:14.963Z

                          Excellent! Thank you Linus for all your help with this :)

                          Reply1 Like
              2. In reply toLinus_Gidstedt⬆:
                Christian Scheuer @chrscheuer2023-01-30 16:48:07.630Z

                Original thread:
                PT Prefs manager doesn't work anymore. #post-10

                Reply
                1. S
                  In reply toLinus_Gidstedt⬆:
                  SoundFlow Bot @soundflowbot
                    2023-01-30 16:51:02.706Z

                    This issue is now tracked internally by SoundFlow as SF-753

                    Reply
                    1. S
                      In reply toLinus_Gidstedt⬆:
                      SoundFlow Bot @soundflowbot
                        2023-01-30 18:45:09.602Z

                        Linked issue SF-753 updated: This should be fixed now in version 1.1.3 of the app. Thanks to @Linus_Gidstedt for helping fix this.

                        Reply
                        1. Christian Scheuer @chrscheuer2023-01-30 18:45:47.436Z

                          Edit: Version 1.1.2 :)

                          Reply
                        2. S
                          In reply toLinus_Gidstedt⬆:
                          SoundFlow Bot @soundflowbot
                            2023-01-30 18:45:13.279Z

                            The linked internal issue SF-753 has been marked as Done

                            Reply
                            ReplyAdd progress note