Getting Help with Bounce Factory

Here's a quick rundown of how to get help with Bounce Factory.

There are different types of issues that can come up when using Bounce Factory. The best place to start to get them resolved is the Bounce Factory Forum (SoundFlow Forum). First search the forum to see if your question has already been answered. If not, start a new topic using the "Ask A Question" button.

For the different types of issues you might be having, here are guidelines for your post to get the best help.

1) Operation - Clarification on how to use Bounce Factory or how it works with the Snapshots you create:

For these types of questions please give as much detail as possible about what it is you are trying to do, or would like clarification on. These posts can also be feature requests. Almost all of the features that have been added to Bounce Factory since the initial release have been started based on feedback from users! Also, don't forget about the walkthrough videos which you can open directly from the Template script in the Bounce Factory package, as well as this thread on the forum: Bounce Factory Important Concepts

2) Errors - Bounce Factory isn't working the way you think it should, or you are getting errors:

When Bounce Factory throws an error, or a task doesn't completely properly, start a new thread in the Bounce Factory forum. Please make the title as informative as possible and then give as much detail as you can in the post itself. Make it clear if it is a one-time issue or if it is reproducible. If reproducible please give me the steps I need to re-create your bug.

Most importantly, please run the "Collect User Files" script in the Bounce Factory Package. This will create a zip file on your desktop. Upload it to a file sharing platform of your choice and then put the link in your forum post. Also, if it is reproducible, a screen recording can really help to make it clear what's happening, so if it's possible to take one please do!